Terms & Conditions
Effective Date: 25/11/2024Welcome to Thrve Centre Pty Ltd. By accessing or using our services, you ("Member," "User," "Customer," or "You") agree to be bound by the following Terms and Conditions (the "Agreement"). This Agreement governs your use of Thrve Centre Pty Ltd’s website, services, membership offerings, and related activities. Please read this document carefully before using our services.
1. About Us
Thrve Centre Pty Ltd operates a recovery and wellness centre providing services such as saunas, ice baths, compression boots, stretch classes, and co-working spaces. We also offer educational content and advice through our website. Our services are designed to enhance physical wellness, but Thrve Centre Pty Ltd is not liable for any direct or indirect consequences from the use of the information or services provided.
2. Membership and Services
By signing up for a membership, you gain access to our services, subject to the following:
Membership Plans
We understand that life is constantly evolving, and we believe your membership should be as flexible as your needs. That's why we offer fortnightly subscription-based memberships with no lock-in contracts. You can enjoy our services without the pressure of long-term commitments.
Members will be debited fortnightly for the duration of the membership, and if you ever need to cancel, simply provide us with 2 weeks' notice from the date of your cancellation request, and we'll take care of the rest. This excludes free membership periods.
Cancellation
To cancel your membership, please provide 2 weeks' notice from the date of your cancellation request. This allows us to process your cancellation and ensure a smooth transition. This excludes free membership periods.
We believe in making things simple, so there’s no need for medical forms or complex processes. No refunds will be issued for unused sessions at the time of cancellation.
Non-Refundable
Membership fees are non-refundable, including in the event of early termination. However, if we terminate your membership for any reason, you will not be charged for any future billing cycles beyond the cancellation date.
Casual Passes: Casual passes do not have an expiration date. If your membership includes multiple visits per week (e.g., twice weekly), unused visits do not carry over and will not be refunded.
3. Use of Facilities & Booking
Appointments: Members can book appointments for the use of saunas, ice baths, and other services via our booking system powered by Momence. You are responsible for ensuring you do not exceed the maximum time allotted for your session.
Booking System: All bookings must be made through the Momence platform, which will require you to create an account and provide necessary details. By using our booking system, you agree to the terms and conditions of Momence.
Member Responsibility: You are responsible for your bookings, including cancelling or rescheduling appointments. Failure to attend booked appointments may result in a loss of the session.
4. Payment Terms
Billing: Payments for memberships will be debited every fortnight from the account you’ve registered with. All payments are processed through Momence, and you are responsible for ensuring that payments are up to date.
Late Payments: If payment is not received by the due date, your membership may be suspended until the payment is made. Failure to make payments may result in termination of your membership.
5. Liability & Disclaimers
Use at Your Own Risk: The information and services provided by Thrve Centre Pty Ltd are for general wellness purposes. We make no guarantees regarding results and are not responsible for any injuries, health issues, or other damages that may result from the use of our services or any information provided on our website.
Health & Medical Conditions: It is your responsibility to inform us of any medical conditions or injuries prior to using our services. We strongly advise that you consult a healthcare professional before engaging in any physical wellness activities.
No Guarantees: We do not guarantee specific outcomes from the use of our services or information, as individual results may vary.
6. Termination
Termination by Us: We reserve the right to terminate your membership at any time for any reason, including but not limited to violation of our policies, disruptive behavior, or non-payment. In the event of termination, no refunds will be provided.
Suspension or Revocation: Your membership may be suspended or revoked if your behavior or actions negatively impact other members or the operation of the centre.
7. Governing Law & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes or claims arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.
8. Contact Information
For any questions, complaints, or to notify us of changes, please contact us via email or through the customer service team:
Email: thrvecentr@gmail.com
Address: 2/41-45 Kurrle Road, Sunbury VIC 3429, Australia
Privacy Policy
Effective Date: 25/11/2024
Thrve Centre Pty Ltd is committed to protecting your privacy and providing transparency regarding the collection and use of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What We Collect
We collect personal information that is necessary for providing our services, including:
Basic Information: Name, email address, phone number, and mailing address.
Medical/Health Information: Injury or medical conditions relevant to the use of our services.
Payment Information: Payment details processed through Momence for membership and service fees.
2. How We Use Your Information
We use your personal information to:
Provide services, including membership management and bookings.
Process payments through our third-party partner, Momence.
Communicate with you regarding your membership, promotions, and updates to our services.
Comply with legal obligations and resolve disputes.
3. Sharing Your Information
Your personal information may be shared with third parties in the following cases:
Momence: For the purposes of processing bookings, payments, and managing memberships.
Service Providers: We may engage third-party companies to assist with marketing, email communications (EDM), and customer service, but they are bound to protect your information.
Legal Requirements: If required by law, we may disclose your personal information to law enforcement or other governmental authorities.
4. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely within the Momence system, which employs industry-standard security measures.
5. Your Rights
You have the right to:
Access your personal information held by us.
Correct any inaccurate or incomplete information.
Opt out of marketing communications at any time by contacting us.
To exercise your rights, please contact us at the details below.
6. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect as of the date of publication.
7. Contact Us
If you have any questions about how we collect, use, or manage your personal data, or if you wish to exercise any of your rights, please contact us:
Email: thrvecentr@gmail.com
Address: 2/41-45 Kurrle Road, Sunbury VIC 3429, Australia